Frequently Asked Questions
Everything you need to know about shopping second-hand with purpose.
What is the condition of the items sold?
All items at Vinnies Online Op Shop are carefully inspected by our team. We provide detailed descriptions and photos of each product, including any unique vintage character or minor wear, so you can shop with confidence.
How much does shipping cost?
We offer flat-rate shipping across Australia. Standard shipping typically costs $10, while express options are available at checkout. All proceeds from shipping and sales go directly toward supporting our community programs.
Can I return an item if it doesn't fit?
As a charity-based retailer, we generally do not accept returns for change of mind or fit. We encourage you to check the measurements provided in the listing. If an item is faulty or not as described, please contact our support team.
How often do you add new stock?
We add new unique finds to our online store daily! Since most of our items are one-of-a-kind donations, we recommend checking back often or signing up for our newsletter to catch the latest arrivals.
Are the items cleaned before being listed?
While we ensure all items meet our high quality-control standards for cleanliness and hygiene, we always recommend washing or dry-cleaning your pre-loved purchases before their first wear.
Where does the money from my purchase go?
100% of the profits from Vinnies Online Op Shop are used to fund the St Vincent de Paul Society's essential services, providing food, clothing, and shelter to those experiencing poverty and homelessness.